Refund Policy

1. Digital Product Refunds

Due to the digital nature of our products, refunds are generally not offered once access has been granted. However, we do offer refunds in specific cases:

2. Refund Eligibility

• Failed Delivery: Product was not delivered within 24 hours
• Incorrect Product: You received the wrong item
• Non-Functional: Product doesn't work as described
• Duplicate Payment: You were charged twice for the same product

3. Non-Refundable Cases

• Change of mind after purchase
• User error (wrong recipient, wrong amount)
• Products that have been accessed and downloaded
• Violation of Terms of Service

4. How to Request a Refund

To request a refund:

• Contact us on Telegram: @fxfsupport
• Provide your transaction ID and account email
• Explain the issue clearly

5. Processing Time

Approved refunds are processed within 3-7 business days. The refund will be credited to your wallet or original payment method.

6. Partial Refunds

In some cases, a partial refund may be offered. This is determined case-by-case by our support team.

7. Chargebacks

Please contact us before initiating a chargeback. We can usually resolve issues faster than the chargeback process.